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Written by Paula
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Thursday, 19 March 2009 |
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It is not uncommon to see billing errors when reviewing phone bills. Most companies and individuals, however, pay their bills without reviewing them. Errors can occur as a result of incorrect rates or products and services. There may be features or plans added in error or without the customers’ knowledge. Although many are too busy to analyze their bills for mistakes, even those who would like to take the time to review them find difficulty in understanding the bills.
Calling the customer service department to question or dispute part of the bill could run into hours at a time and will usually take more than one phone call, sometimes dragging on for many months before the situation is resolved. This is a large investment of time and may not be worth the refund or reimbursement you are seeking.
Billing format ranges from complicated to almost impossible to decipher, depending on the company. Many times a call to ask for assistance in reading the bills ends in frustration as the explanation leaves the customer feeling more confused than before they picked up the phone.
One area that is often overlooked, simply because it is not understood is the taxes and surcharges. What makes it more confusing is that not all parts of the bill are taxed equally. With different taxes and surcharges applying to different parts of the bill and surcharges being taxed as well, even the telephone service providers may sometimes give a blanket credit in an effort to save the time involved in the time consuming computations.
Average Americans pay 7.1 percent in taxes on goods and services purchased. For phone services that amount is more than double. Wireless consumers pay more than double that amount in federal, state and local taxes, and landline customers pay about 30% of their bill in taxes and surcharges. Based on the increase of wireless taxes from 2003-2007, taxes and fees have increased four times faster than taxes on other services and goods.
So where does this leave the consumer? Almost all of us are customers of telephone service. It is essential communication in our culture. Lower Bill Telco Solutions and other companies like them have built a business out of helping consumers navigate the complicated web of companies that provide services for their communication needs. Having an annual review or phone audit done by specialists in the field may help to decrease your bill substantially. You may be able to have the service done free of charge in many cases. This service can save large amounts of money and should not be overlooked. If you decide to go it alone, make sure you are in contact with your phone company and take the time to review the bills and services you are paying for. Always ask if there is a new package that may save you money. At the end of any contact, make a record of who you spoke with and recap any changes made to your services or billing. Follow up the next billing cycle to make sure everything was billed as you expected.
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Written by Paula
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Monday, 03 March 2008 |
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We put forth an earnest effort to understand both present
and future requirements of each one of our clients on an individual basis. We
guide companies in a direction that will streamline operations, provide a
financial savings, and help them realize their business goals successfully and
efficiently.
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Written by Paula
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Monday, 03 March 2008 |
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Paula Zink has been working in the telecom industry for almost 20 years. For the last 13 years, she has been a business consultant for small and medium/large businesses. Her experience working for local service providers as a sales representative has introduced her to many problems experienced by business owners and the best ways to overcome them. Customer service was always her top priority, choosing to provide a business with the best and most profitable options available. Her experience encompasses all areas of telecom including POTS lines, Centrex, trunk lines, DSL, toll free numbers, wireless, and long distance.
A note from the
founder:
After years working in the telecom industry in a sales capacity,
I came to realize how many businesses were paying more than they needed to.
Being a helpful person in nature, I felt it my responsibility to advise
customers of items they were paying for that were either not necessary or could
be done more cost effectively. This was often in direct conflict with the
responsibilities of a job in sales.
Through the years the conflict between my responsibilities to my employer and the
responsibility I felt toward my customers who were looking to me for help led me to create the business I now call
Lower Bill Telco Solutions.
With the knowledge and experience I have gained working in
telecommunications, I feel it is my duty and pleasure to create the best
options for my clients. I take pride in knowing that I was able to help not
only one person but entire companies with my meticulous review of each
individual situation. I will treat your business as if it were my own and
carefully consider risks versus benefits in all circumstances.
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Last Updated ( Monday, 03 March 2008 )
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What Are All Those Fees On My Phone Bill? |
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Written by Paula
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Monday, 03 March 2008 |
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I am sure we are all at least a little confused and frustrated by all of the taxes and surcharges on our phone bills. We don’t know what they are for but pay them every month because we don’t want our phones interrupted. I cannot remove those charges from your bill but here is a guide to explain where all that extra money, many times 1/3 of your total bill, is actually going? |
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Last Updated ( Monday, 03 March 2008 )
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Read more...
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How do I know if I should hire a consultant? |
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Written by Pauline Zink
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Monday, 28 January 2008 |
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1.
You may look to hire a consultant
because of his or her expertise. A good consultant is an expert in their chosen field. They
may be able to perform certain functions much more efficiently because of their
experience. If you are a nonprofit
organization that needs to raise $1 million, you should look for someone that
has been successful in fundraising. If you are looking to save money on your
phone bill, the consulting company should have employees who have experience in
business consulting; specifically with telecommunications.
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